Screw Puzzle Support Center

Help with removing screws, saving progress, restoring purchases, and managing ads and reminders.

How do I play?

Tap an exposed screw to remove it. Match three screws of the same type in a box, keep an eye on the spare slots, and clear a plate to reveal the layers underneath. Open How to playfrom Settings for the short interactive guide.

Where is my progress stored?

Puzzle progress, completed levels, daily progress, rewards, and settings are saved on the device. The anonymous wallet keeps verified coin and purchase records on the server so a confirmed transaction is credited once. Wallet features need an internet connection.

How do I restore a purchase?

Open Settings, choose Activity & purchase history, then choose Restore purchases. Use the same Apple Account and the same anonymous Screw Puzzle installation identity used for the original purchase. Apple and RevenueCat must be reachable before the wallet can reconcile the transaction.

How do coins and rewards work?

First clears, daily puzzles, daily gifts, missions, and streak chests can grant coins or hints. Coin packs are optional consumable purchases. A hint, spare slot, or match box applies to the current puzzle, and restarting a puzzle resets those temporary boosts.

How do ads work?

Rewarded ads are optional. Between-level ads may appear only after the app’s pacing rules allow them. If Google requires consent in your region, choose your settings before requesting an ad. Open Settings → Privacy & ad choices to review available choices.

How do I manage reminders?

Open Settings → Daily reminder to choose a local reminder time or turn reminders off. iOS asks for notification permission before scheduling the reminder. If notifications are disabled, enable them in iOS Settings and try again.

How do I reset local progress?

Use the reset control in Settings when you want to remove local puzzle progress and preferences. Your wallet and verified purchase ledger are kept separately so resetting local progress does not act as a refund or delete a verified Apple purchase.

Still need help?

Email support@omalira.comwith “Screw Puzzle” in the subject. Include your device model, iOS version, level or screen, and the steps that caused the problem. Do not send passwords, device secrets, or payment-card details. Review the complete Screw Puzzle Privacy Policy.